I was unsure of what size I needed so phoned customer support & they were so helpful, I ordered my new gate over the phone, it wasn’t a standard size so I thought I may have to wait some time but within two weeks I had a call to say my gate was ready & I was given a date & time, on the day a further call to say he would be delivering in the next half hour. What a professional team, somewhat good to talk to people & receive fantastic customer service. Fixing the gate was also so easy & the online video is extremely helpful.